Customers can change the delivery address before the shipment. Once shipment is processed change of address is not permissible.

This will happen in the rarest of cases. If you do not receive the order within the stipulated delivery time, then you can cancel order and claim refund.

You can cancel the order before shipment. Go to ORDER HISTOY from our home page, select your order and click cancel. You will soon receive the status information by email and/or SMS.

kooqx.com might cancel your order if 1. Your location does not match our delivery pin code. 2. Product is out of stock or is discontinued from manufacturer. 3. There are any errors in pricing information. In these cases we give full refund within 3 working days.

You can check the status in ORDER HISTORY from our home page. We will also send confirmation and status about the order by email and/or SMS.

After you confirm the order, you will see a message in the screen with order confirmation number and order status. Order status information is also updated in ORDER HISTORY page of kooqx.com. We will also send confirmation and status about the order by email and/or SMS.

kooqx.com is absolutely committed to safeguarding your personal information. We collect your personal details to ensure that the products that are ordered, reach the right person and to provide us a way to get in touch with you. We follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorized access. We don't pass on, trade or sell your personal information to anyone.

No. Registration is absolutely free. You can also login as a guest and shop unlimited with us.

You are entitled to cancel Your Order within 3 days without giving any reason for doing so and amount will be refunded you within 15 days from the date on which you received the goods.